DDP SHIPMENT WORLDWIDE
This document, entitled " GR1PS Terms and Conditions", comprises the following sections:
1. Introduction;
2. Terms of purchase;
3. Use of the website
4. Miscellaneous
(in addition to possible Terms and Conditions dealing with specific matters, which can be accessed through links present in this document).
www.gr1ps.com (hereinafter referred to as the “Site”) is owned by and/or operated by or on behalf of GR1PS International Limited Unit 1307A, 13 th Floor Two Harbourfront, 22 Tak Fung Street, Hunghom, Kowloon, Hong Kong (hereinafter referred to as "Gr1ps").
When the customer places a purchase order through the Site, the relative sales contract between the customer and the Site shall be governed on the basis of the Gr1ps Terms and Conditions and, more specifically, as set out below.
Before ordering any product online from the Site, please read this clause carefully.
These terms of purchase are applied to all quotations and contracts relating to the sale and delivery of Gr1ps products both in respect of consumers (B2C) and of economic operators (B2B).
Clients therefore accept these Terms of purchase when:
(i) they order one or more Products from the Site or
(ii) from any other web page linked to the Site;
iii) when they accept a quotation received from Gr1ps.
Exceptions may be made to these terms of purchase only with the written consent of Gr1ps.
Gr1ps offers for sale products designed and created by the company itself or by third parties it has authorised accordingly.
To purchase products through the Site, it is necessary to have attained the age of 16 years.
Both consumers (B2C) and economic operators (B2B) may order through the Site.
It is the customer’s responsibility to ensure that the information given to Gr1ps at the time of the enquiry or placing of the order is accurate and complete.
All the information on the Site is just an invitation to make an agreement or to make offers of purchase. The information contained in the Site never represents a sale to third parties nor is it binding on Gr1ps.
Vice versa, customers who follow the procedure to place an order will thereby make their offer of purchase of the products listed in the actual order.
Gr1ps is entitled to check the orders received or to reject one or more orders at any time with no obligation to explain to the customer.
If Gr1ps does not confirm the order within 5 business days, the order may be considered as declined. All purchase orders sent by customers are therefore always subject to specific approval by Gr1ps.
A few examples (but not limited thereto) are given below of cases in which an order may not be accepted:
(a) the products, although shown on the Site, are not available;
(b) we cannot obtain authorization for the Customer’s payment;
(c) a product is subject to certain shipping restrictions;
(d) a product shown on the Site contains an evident error, e.g. an incorrect price or an equally incorrect description.
To place the order the Customer must first register in the relative section of the Site, accepting these Terms and Conditions by checking the relative box and separately authorizing the processing of personal data (otherwise the order will not be taken into consideration by Gr1ps). Then the Customer must put the relevant products in the trolley and, when the selection has been completed, close the procedure by passing on to confirmation of the purchase and payment. Once the order has been placed, the Customer will receive via e-mail from Gr1ps a communication that the order is being processed, which also gives the order number and details of the ordered products in addition to estimated and non-binding information regarding dispatch and delivery.
The order is not accepted and the sales contract of the products is therefore not actually entered into until:
(i) the customer has received from Gr1ps the e-mail confirming dispatch of the products from the warehouse;
(ii) the customer has received confirmation from the designated carrier for the delivery that the products are ready for collection;
The products, even if delivered, remain the property of Gr1ps until the customer has paid all the amounts due, including the payment of any shipping costs.
Product colours and appearance may vary due to the use of different technologies for the acquisition and reproduction of the images. Said variations cannot be considered a defect or cause for return and Gr1ps therefore has no liability in this respect.
Gr1ps strongly recommends carefully reading the product care and washing instructions printed on the labels of the actual products. Gr1ps can never be held liable for damage to products due to incorrect treatment of the same, including a treatment that is contrary to the given instructions.
Since processing of the order starts the moment it is sent, it is impossible for the customer to cancel it.
For B2C purchases only, dispatches could be free of charge or not, depending on the country zone.
For B2B purchases the shipping costs will be calculated on the single order and communicated separately.
Gr1ps reserves the right to make changes to the price and to the product before customers have placed their orders.
Any coupons or discount vouchers shall be indicated at the time of placing the order using the relative code.
Gr1ps reserves the right to change, limit or end any special offer or discount on the Products at any time.
Check the Site for information on the available methods of payment. Gr1ps conducts an individual credit check for every purchase, in accordance with the Gr1ps Privacy Policy (collegamento ipertestuale). Depending on the results of the check, Gr1ps reserves the right to decline certain methods of payment.
If we elect or are required by current laws to send or make available an invoice, Gr1ps reserves the right to send or make available electronic invoices and the Customer agrees to receive such a form of invoice.
Deliveries will be made on business days, excluding public holidays of the country of delivery. Customers shall therefore take into account public holidays in force in their country, region or municipality of residence or place of business. Please note that public holidays may vary from country to country and from one year to the next. We advise checking the calendar for public holidays in order to estimate the delivery periods). Estimated delivery times are from 8 to 10 business days. These are given purely as an indication and cannot be considered as binding deadlines. The mere extension of a delivery period does not entitle Customers to any compensation.
Gr1ps reserves the right to make split deliveries so that the customer receives the ordered goods as soon as possible even when they are not all immediately available. There are no additional costs for split deliveries. If the customer, however, requests Gr1ps to delay or split delivery, Gr1ps may charge the customer extra delivery costs. Each single delivery will be considered a separate sales contract. If Gr1ps is late in delivering the order or fails to deliver a part of the order, the Customer is in any case not entitled to cancel delivery of the other parts.
In the unlikely event that Gr1ps discovers, after entering into the sales contract, that it can no longer deliver the ordered products due to circumstances beyond its control, it will be entitled to cancel the order. Gr1ps will of course inform the Customer promptly and refund the payment made.
In conformity with consumer protection laws, the customer has the right to withdraw from this contract within fourteen (14) days without giving any reason.
The cooling-off period of fourteen days is calculated as from the day on which the customer, or third party appointed thereby but who is not the carrier, has received delivery of the items or (in the case of a contract for several items that the customer has requested with a single order and which have been sent separately) the final delivery of the items or (in the case of a contract for the delivery of one item consisting of various deliveries or items) the last delivery or the last item.
To exercise the right of withdrawal, the Customer shall inform Gr1ps by sending a document (e.g. a recorded delivery letter sent by post or certified email to the following address: gr1ps@legalmail.it) in which the wish to withdraw from the contract is clearly stated.
To comply with the deadline of the cooling-off period, Customers shall inform Gr1ps of their wish to exercise the right of withdrawal prior to the expiry of the cooling-off period.
Consequences of withdrawal
If the customer decides to withdraw from the contract, all payments that have been made will be reimbursed, including delivery charges, immediately and within 15 days at the latest from the date on which Gr1ps duly received the notice of withdrawal from the contract. Only a credit transfer will be used for making the refund unless a different method is agreed with the Customer; under no circumstances will the Customer be charged any fee for the refund. Gr1ps may withhold the refund until it has received the products or until the Customer has sent proof that the goods have been returned, whichever comes earlier.
The costs of returning the goods are charged to the Customer.
The customer shall return the goods immediately, but in any case no later than 5 days from the date on which withdrawal from the contract is communicated, to the following address: GR1PS International Limited Unit 1307A 13 th Floor Two Harbourfront, 22 Tak Fung Street, Hunghom, Kowloon, Hong Kong. The withdrawal period is deemed as met if the goods are sent before fourteen (14) days have elapsed.
The customer shall compensate for any diminished value of the goods if it is due to incorrect handling by the customer while checking the nature, features and functioning of the goods, by authorising Gr1ps to offset the amount against the sums to be refunded.
Exceptions to the right of withdrawal:
The Customer is not entitled to withdraw from the contract in the event of:
(a) delivery of bespoke items made to customer specifications or to personal needs;
or
(b) delivery of items that cannot be returned for health or hygiene reasons and when a seal has been removed after delivery.
Gr1ps guarantees the Customer the following voluntary return policy:
The Customer has the right (in addition to the foregoing statutory right of withdrawal) to cancel the purchase of a product SOLELY TO CHANGE SIZE/COLOUR OR DUE TO DAMAGE/MANUFACTURING DEFECTS.
The Customer is allowed to return the received products within 5 days (“return period”) from delivery, filling in the form giving the reason for the return, which shall accompany the returned products. To meet the deadline the Customer shall return the product before the expiry of the return period.
If the return is made outside the aforesaid period or if the product shows signs of wear/damage or is not returned in its original packaging, Gr1ps reserves the right to refuse the return.
The return of clothing is only accepted if the original label/tag has not been removed.
The return of products is at the customer’s risk and expense; unused and complete products in their original, intact packaging shall therefore be returned to:
GR1PS International Limited
C/O YA Logistics Limited
4/F Block C Tsing Yi Industrial Centre
1-33 Cheung Tat Road, Tsing Yi
New Territories, Hong Kong
For valid returns made in accordance with these Terms and Conditions of purchase, Gr1ps will substitute the product with another of the size or colour indicated by the customer or, if the product is not available, will refund the price of the returned goods and the delivery costs (in the case of complete returned orders) within 5 days of the receipt by Gr1ps of the returned product.
For the return, the customer shall use the packaging in which the products were delivered
For Gr1ps quality is of paramount importance. We test all our Products in real-life conditions to ensure that they are fully capable of standing up to the use for which they were designed. It is extremely rare for our Products to be damaged or defective. Gr1ps also has a legal obligation to ensure that all the products are in conformity with the sales contract. Returned products are inspected by the Quality Department and, if the damage is the result of a manufacturing defect or non-conformity with factory specifications, the product will be replaced with a defect-free identical product or, should this be impossible, the cost of the product will be refunded.
If the problem was caused by reasons other than the quality of the material or the assembly process, we will send back the original product.
We do not refund products:
- obtained from a source other than the Site
- that have been used
- damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.)
- damaged by misuse or activities other than those for which they were intended
Please note the life expectancy of Gr1ps products depends on the individual use of the products, the conditions of use and the habits of the owner. Products damaged by normal wear and tear, which have exceeded the reasonable lifespan of the product are not replaced.
Our Customer Service is available to provide help. Please do not hesitate to contact us with questions or comments. Our Customer Service may be contacted by sending an e-mail to info@gr1ps.com.
Products returned for these reasons are inspected by the Quality Department and, if the reason for the return is confirmed, the product will be replaced with one in the size or colour requested by the customer or, should this be impossible, the cost of the product will be refunded.
Please read these Terms and Conditions for use of the Site (“Terms and Conditions for use of the Site”) carefully before using the Site and any GR1PS content on social media websites, including, purely by way of example, Facebook, Instagram and Twitter (collectively, “the Site”).
These “Terms and Conditions for use of the Site” apply to all visits and use of the Site, as well as to the Content (as defined hereinafter), information, recommendations or services provided to the customer (hereinafter referred to in this section as “the User”) on or through the Site.
By accessing and using the Site, Users give their consent to these “Terms and Conditions for use of the Site” in their entirety in addition to any other law or regulation that applies to the Site and the Internet.
If Users do not accept these “Terms and Conditions for use of the Site”, they cannot continue browsing the Site.
All the contents featured or displayed on the Site including, by way of example but not limited thereto, logos, icons, registered trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“the Content”), is owned by Gr1ps or its affiliated companies, its licensors or its content providers. All the elements of the Site, including by way of example but not limited thereto the general design and the Content, are protected by copyright, moral rights, database rights, registered trademarks and other laws relating to intellectual property rights. Except as explicitly allowed under specific written agreement with Gr1ps, no portion or element of the Site or its Content may be copied or transmitted in any way. The Website, its Content and all related rights shall remain the exclusive property of Gr1ps or its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.
The copyright on all the Content is and remains the property of Gr1ps, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Site, Users are authorised to view, reproduce, print and download documents, audio and video materials found on the Site for personal, informational, and non-commercial purposes only. Users may not modify any material and may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative applications, transfer or sell the Content. Users may not reuse the Content without the prior consent of Gr1ps. Any use of such Content on any other website or networked computer environment is therefore prohibited. Users shall not remove any copyright, trademark or other proprietary notices from the Content found on the Site.
Any software downloaded from the Site (including, by way of example but not limited thereto, screensavers, smart phone applications, icons, videos and computer wallpapers), including all the files, images incorporated in or generated by the software, and data accompanying the software (collectively the “Software”) are licensed to the User by Gr1ps. Gr1ps does not transfer any title to such Software to the User. The User owns the medium on which the Software is recorded, but Gr1ps retains full and complete title to the Software and all consequent intellectual property rights. It is not allowed to redistribute, sell, decompile, reverse-engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trademarks, service marks, logos and trade names which appear on the Products and on the packaging of Gr1ps products or on the Site (including, by way of example but not limited thereto, the “Gr1ps” trademark, the logo, the payoff "Everyday Warriors" etc.) are the exclusive property of Gr1ps or (as appropriate) its affiliated companies and are protected by applicable trademark laws and treaties. It is forbidden to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the trademarks in any way whatsoever, including on advertising or promotional material pertaining to distribution of material on the Site, without the prior written consent of Gr1ps. Use of the trademarks on any other website or networked computer environment, for example the storage or reproduction of the Site (or part thereof) in any external website or the creation of links, hypertexts, links or deep links between the Site and any other internet websites, is prohibited without the prior written consent of Gr1ps.
The Site and its Content are provided “as is” and without warranties of any kind. The information contained on the Site is for general information purposes only and does not constitute advice of any kind.
Gr1ps does not represent or warrant that the information or facilities contained in the Site are accurate, complete or up to date, or that the Site or the server that makes the site available are free of viruses or other harmful components. Furthermore Gr1ps does not provide for specific technological infrastructures or connectivity. It therefore gives no representation or warranty that the Site will be error free or uninterrupted. Gr1ps does not make any warranty or representation regarding use of the Content on the Site in terms of correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, to the fullest extent permissible by law.
Use of the Site by Users is at their own risk. Neither Gr1ps nor any of its employees, directors, managers, agents or any other party involved in creating, producing or distributing the Site will be liable for any direct, remote, special, consequential or other damage that may result from the use of or the inability to use the Content of the Site, including damage caused by viruses or other types of incorrectness or incompleteness of the information on the Site, or the performance of the Products or otherwise arising out of or in connection with these Terms and Conditions for use of the Site, including the case in which Gr1ps has been advised of the possibility of such damage.
For greater convenience and to improve usage of the Site, links to websites owned and controlled by third parties may be provided from time to time. These links take the User outside our service and off the Site and are therefore beyond the control of Gr1ps. This includes links to partners that may use the trademarks as part of a co-branding agreement. The websites connected by these links have their own terms and conditions and their own privacy policy; Gr1ps cannot be held liable for the content and activities of these websites. Users therefore visit/access these websites at their own risk. Please note that these websites may send their own cookies to users, collect data or solicit personal information; it is therefore advisable to check the terms of use and/or privacy policies of those websites prior to using them.
Users are prohibited from using the Site to post or transmit any User-Generated Content (as defined hereinafter) which infringes or may infringe third party intellectual property rights or which is unlawful, threatening, false, misleading, inflammatory, libellous, invasive of privacy, obscene, pornographic, abusive, discriminating or illegal or any other material which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may in any other way give rise to civil liability or violate any law. Gr1ps may deny the User access to the Site at any time and, at its sole discretion, including, purely by way of example, situations in which Gr1ps believes that use of the Site is in breach of any of these Terms and Conditions for use of the Site or applicable laws. The User is also prohibited from using the Site to advertise or perform any commercial communications.
All opinions, remarks, comments, artwork, images, photographs, links, questions, suggestions, information, videos and other types of materials that the User or other users of the Site post to the Site or transmit using the Site (“User-Generated Content”) will be deemed non-confidential and non-proprietary. Gr1ps shall therefore have the non-exclusive, royalty-free right to use, copy, distribute and disclose to third parties the User-Generated Content for any purpose, in any medium and throughout the world (granting of license). The User acknowledges and agrees that Gr1ps only acts as a passive conduit for the distribution of the User-Generated Content and is not liable toward the User or any third party for the content or accuracy of the User-Generated Content. Gr1ps is neither obliged nor responsible for continuously monitoring User-Generated Content posted by the actual User or for moderating between users. Without limit to the foregoing, the User acknowledges and agrees that any remarks, opinions, comments, suggestions and other information expressed or included in the User-Generated Content do not necessarily represent those of Gr1ps. Users therefore use the User-Generated Content entirely at their own risk. Users represent and warrant that all User-Generated Content posted or transmitted by the same Users is original to them and does not copy the work of third parties or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, Users represent and warrant that they have the right to grant the license as stipulated in this paragraph. Users agree to indemnify and hold harmless Gr1ps and its affiliated companies from and against any costs, expenses, damage, loss and liability incurred or suffered by Gr1ps or its affiliated companies related to any User-Generated Content posted or transmitted by Users or to any other use of the Site by the User.
Gr1ps reserves the right, at its sole discretion, to block or remove (in whole or in part) any User-Generated Content posted or transmitted by Users and which Gr1ps considers is not in compliance with these Terms and Conditions for use of the Site (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or commercial rights), or is otherwise unacceptable to Gr1ps.
Users agree to notify Gr1ps in writing (see How to Contact Us hereinafter for contact details) of any User-Generated Content (or other Content) which breaches these Terms and Conditions for use of the Site. Users agree to provide sufficient information to enable Gr1ps to investigate whether the User-Generated Content (or other Content) in question effectively breaches the Terms and Conditions for use of the Site. Gr1ps agrees to make every effort in good faith to investigate such complaints and, at its sole discretion, to take the necessary measures. Gr1ps, however, does not warrant or represent that it will block or remove (either in whole or in part) such User-Generated Content or other Content.
Gr1ps does not review or accept any unsolicited submissions of ideas, inventions, designs and/or other materials related to Gr1ps (including but not limited to footwear, apparel, sporting goods and services) whether they consist of texts, images, sounds, software, information or otherwise (the “Materials”) from persons external to Gr1ps. Users shall therefore not post any Material on the Site or send it to Gr1ps via e-mail or otherwise.
If you have any questions or comments about the Site or the Gr1ps Terms and Conditions, or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here. (= è sempre disponibile cliccando qui)
Alternatively, send an e-mail to info@gr1ps.com
You may send a written letter regarding the entering into or the performance of a contract to the following address:
GR1PS International Limited
Unit 1307A 13 th Floor Two Harbourfront
22 Tak Fung Street
Hunghom, Kowloon
Hong Kong
If there is conflict between the Gr1ps Terms and Conditions and any content in other parts of the Site or in any links, the Terms and Conditions contained in this document prevail.
Gr1ps reserves the right to amend these Terms and Conditions at any time. The use of this Site as well as any purchase agreement between the Customer/the User and Gr1ps are subject to the version of the Gr1ps Terms and Conditions in force at the time the purchase order is placed through the Site or at the time the Site is browsed.
Check the Gr1ps Terms and Conditions periodically for any changes. The version is indicated with the date of the last revision to be found at the bottom of the page.
Gr1ps fully respects the privacy of individuals who access and use the Site. For details on our use of cookies, on the type of information we collect, on how and for what purpose we use the information regarding the User and under what circumstances we disclose the information, please see our Privacy Policy and Cookie Policy, both contained in and forming an integral part of these Terms and Conditions.
By placing an order, Customers agree and acknowledge that we may collect, use, store and process their personal data in accordance with our Privacy Policy.
Each clause of these Terms and Conditions shall be construed separately and independently of each other. If any clause is deemed invalid, void or otherwise unenforceable, that clause shall be deemed severable from and shall not affect the enforceability of any of the other clauses of these Terms and Conditions.
Gr1ps reserves the right to sub-contract, transfer, assign or novate all or any rights and obligations under Gr1ps Terms and Conditions, provided that Users’ rights under the same Terms and Conditions are not adversely affected. Users may not sub-contract, assign or otherwise transfer any of their rights or obligations under the Gr1ps Terms and Conditions, without the prior written consent of Gr1ps.
Gr1ps accepts no liability for any delay or failure to perform or comply with the obligations under these Terms and Conditions for causes beyond its reasonable control.
These Terms and Conditions are governed by Hong Kong law.
Hong Kong law applies to this sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The User and Gr1ps therefore submit any dispute to the exclusive jurisdiction of the Court of Hong Kong.
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